We take great care in creating and packing each item, and we hope you absolutely love your purchase. If something isn’t quite right, here’s how returns and exchanges work.
Due to the handcrafted and small-batch nature of our products, we do not offer refunds for change of mind. Please choose carefully and feel free to contact us before purchasing if you have any questions about an item.
If your item arrives damaged or faulty, we’re so sorry — that’s not the experience we want for you.
Please contact us within 7 days of receiving your order with:
Your order number
A brief description of the issue
Clear photos of the damage or fault
Once reviewed, we’ll happily offer a replacement, repair, or refund, depending on the situation.
Many of our items are handmade and may feature natural variations in colour, texture, glaze, or form. These variations are part of the beauty of handcrafted work and are not considered faults.
Return shipping costs are the responsibility of the customer unless the item is faulty or damaged.
We recommend using a tracked service, as we can’t be responsible for items lost in return transit.
Items purchased on sale or as part of a promotion are final sale and cannot be returned or exchanged unless faulty.
Gift cards are non-refundable and cannot be exchanged for cash.
