We take great care in creating and packing each item, and we hope you absolutely love your purchase. If something isn't quite right, here's how returns and exchanges work.
Due to the handcrafted and small-batch nature of our products, we do not offer refunds for change of mind. Please choose carefully and feel free to
If your item arrives damaged or faulty, we're so sorry — that's not the experience we want for you.
Please contact us within 7 days of receiving your order at hello@ilovechakra.com with:
Once reviewed, we'll respond within 3 business days and happily offer a replacement, repair, or refund, depending on the situation.
We do not offer exchanges for change of mind. If you'd like to exchange a faulty or damaged item for the same product, please follow the faulty items process above and note your preference for an exchange in your message.
Many of our items are handmade and may feature natural variations in colour, texture, glaze, or form. These variations are part of the beauty of handcrafted work and are not considered faults.
For customers outside Australia — all duties, taxes, and return shipping costs are the responsibility of the customer. Please contact us before returning any item so we can guide you through the process.
Items purchased on sale or as part of a promotion are final sale and cannot be returned or exchanged unless faulty.
Gift cards are non-refundable and cannot be exchanged for cash.
